Privacy policies

This application collects Personal Information from its users.

Policy Summary

Personal data collected by category and for the following purposes:

Personal information

• Mobile phone number, to be able to log into your account and especially to be able to contact you in any emergency situation.

• Personal identification number, to be able to identify you as the only user in your country.

• Gender, age, for statistical data in our system.

Medical information

• Blood type, if it is a donor, height, weight, preferred medical center, general practitioner, allergies or conditions to provide the necessary information to our providers according to the service that requires it.


• Brand, model, year, color, license plate, insurance company, no. Policy, vehicle photo, to provide it to our suppliers according to the service related to your vehicle.


• Name, mobile phone, email, so that our operators can contact you only, exclusively if we cannot contact you at your mobile number provided, and upon request for a service generated from this application.


• Residential, work, for the location of the user in case of loss of communication in emergency services.

Multimedia resources

• Photos, videos, audio, for situations that require it, only in the middle of a request or event, the user can send them to be able to serve them effectively.

Precise foreground and background location

• Foreground: so that our trusted suppliers can reach the place of your request.
• Background: we only access your location in the background as long as a service is in progress and when you are using another application or your phone screen is turned off.

For the operation of this application

Required data:

• Mobile phone number, personal identification number or ID.

Optional data:

• Email, medical information, contact information, vehicles, addresses, multimedia resources.

Full policy

Data controller and owner

Geotrack Solutions International, LTD.


Types of data collected

Among the types of personal data that this application collects, by itself or through third parties, are: telephone number, names, surnames, personal identification number, email, residence address, work address, among other necessary data for the correct execution of the services provided by the owner.

Other personal data collected may be described in other sections of this privacy policy or by dedicated explanation text in context with the data collection.

Personal data can be freely provided by the user

Failure to provide certain personal data may prevent some functionalities of this application from running as required to perform its services.

Users are responsible for the personal data of third parties obtained, published or shared through this application and by providing them they confirm that they have the consent of the third party to send said data to the owner of the application.

Data security

All the data you provide us travels end-to-end encrypted to our servers. Ensuring confidentiality and protection of them on our platform, in the middle of services or at repose. During a request or service, these data are shared with extreme security with our multi-assistance providers, to guarantee the quality of our services.

Mode and place of data processing

Processing methods

The Controller processes the Users’ data in an appropriate manner and will take the relevant security measures to prevent unauthorized access, disclosure, modification or unauthorized destruction of the data.

The data processing is carried out using computers and / or tools enabled by the information technology department, following organizational procedures and modes strictly related to the indicated purposes. In addition to the data controller, in some cases, the data may be accessible to certain types of people involved with the operation of the site (administration, sales, marketing, legal, system administration, among others) or external parties (such as third parties), technical service providers, mail providers, hosting providers, technology companies, communications agencies, designated, if necessary, as data processors by the owner.


The Data is processed in the operational offices of the data controller and in any other place where the parties involved with the processing are located. For more information, contact the data controller.

Holding time

The data is kept for the time necessary to provide the service requested by the user, or is established according to the purposes described in this document, and the user can always request that the data controller suspend or delete the data.

The use of the data collected

Data relating to the user is collected to allow the owner to provide his services.

The personal data used for each purpose is described in the specific sections of this document.

Permissions for access to device data

Depending on the specific device of the User, this Application may request certain permissions that allow it to access the Data of the User’s device as described below.

By default, these permissions must be granted by the User before being able to access the corresponding information. Once permission has been granted, the user can revoke at any time. To revoke these permissions, users can check the device settings or contact the owner for assistance using the contact details provided in this document. The exact procedure to control application permissions may depend on the user’s device and software.

Keep in mind that the revocation of these permissions could affect the correct operation of this application.

Access permission to the camera

It is used to capture images from the device for user profile, vehicles and support in the middle of a request.

Storage access permission

It is used to store and access multimedia resources (photos, video and audio) for the user profile, vehicles and support in the middle of a request.

Access permission to precise location in the foreground and background

It is used to access the location of the user’s device in the middle of a request. This application may collect, use and share the user’s location data to provide location-based services.

The geographical location of the user’s device is used to calculate the distance, route and estimated time to the customer’s location for the services that are active in the system. To provide it to the provider of the selected type of service.

This geolocation information is required and used when the application is in the foreground (open and on the screen) as well as when it is in the background (open but scrolled on the screen by another application). At the appropriate time, the application will request the necessary permissions on your device to access them and support the requested service.

Legal action

The user’s personal data may be used for legal purposes by the data controller, in court or in the stages leading to possible legal actions arising from the improper use of this application or related services.

The user declares to be aware that the data controller may be required to disclose personal data at the request of the authorities.

Additional information about the user’s personal data

In addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information about particular services or the collection and processing of Personal Data upon request.

Records and system maintenance

For operation and maintenance purposes, this Application and third-party services may collect files that record interaction with this Application (system logs).

Information not contained in this policy

Further details on the collection or processing of personal data can be requested from the Data Controller at any time. See the contact information at the beginning of this document.

The rights of the users

Users have the right, at any time, to know if their Personal Data has been stored and can consult the Data Controller to know its content and origin, verify its accuracy or request that it be supplemented, canceled, updated or corrected, or to its transformation in an anonymous format or to block any information that is kept in violation of the law, as well as to oppose its treatment for any and all legitimate reasons. Requests should be sent to the Data Controller at the contact information set out above.

Changes to this privacy policy

The Data Controller reserves the right to make changes to this privacy policy at any time by notifying its Users on this page. It is strongly recommended to check this page frequently, referring to the date of the last modification indicated at the bottom. If a user objects to any of the policy changes, the user must stop using this application and can request that the data controller delete the personal data. Unless otherwise stated, the privacy policy in effect at that time applies to all personal data that the data controller has about users.

Information about this privacy policy

The data controller is responsible for this privacy policy.

Definitions and legal references

Personal data (or user data)

Any information related to a natural person, a legal person, an institution or an association, which is identified, or can be identified, even indirectly, by reference to any other information, including a personal identification number.

Usage data

The information automatically collected from this Application (or third-party services employed in this Application), which may include: the time of the request, the country of origin, the operating system used by the User, and details about the route followed within the Application and other parameters about the operating system of the user’s device.


The legal or natural person that uses this Application.

Data processor (or data supervisor)

The natural person, legal person, public administration or any other body, association or organization authorized by the data controller to process personal data in accordance with this privacy policy.

Data controller (or owner)

The natural person, legal person, public administration or any other body, association or organization with the right, also in conjunction with another Data Controller, to make decisions about the purposes and methods of processing Personal Data and the means used, including the Security Measures related to the operation and use of this Application. The data controller, unless otherwise specified, is the owner of this application.

This application

The software tool by which the user’s personal data is collected.

Legal information

Notice to European users: this privacy statement has been prepared in compliance with the obligations set out in art. 10 of the EC Directive n. 95/46 / EC, and pursuant to the provisions of Directive 2002/58 / EC, revised by Directive 2009/136 / EC.

This privacy policy refers only to this application.

Last revision: Oct-06-2021.